What to Do If Your Cloud Account Gets Suspended

Common reasons for AWS account suspension: - Billing issue (payment method declined or expired) - Suspected security compromise (AWS detects unusual activity) - ToS violation (prohibited workloads: cryptocurrency mining, spam sending, etc.) - Fraudulent activity detected

Common reasons for DigitalOcean suspension: - Abuse reports from other users - Detected spam or network abuse from the account - Billing failure

What to do when your account is suspended: 1. Check the email associated with the account for suspension notice 2. Review the specific reason stated 3. If it's a billing issue: add a valid payment method in the console 4. If it's a security concern: complete identity verification as requested 5. If you believe it's wrongful: submit an appeal via the provider's support

Our replacement guarantee: If your account is suspended within 7 days of purchase for reasons outside your control (e.g., provider error, pre-existing issue not disclosed), we replace it free of charge. Contact us on Telegram with your order details and evidence of the suspension.

If suspension occurs due to prohibited activity by the buyer (ToS violations, illegal workloads), the replacement guarantee does not apply.

To minimize suspension risk: use accounts for legitimate workloads only, keep resource usage reasonable in early days, don't run prohibited services (mining, spam), and add your own payment method if using credits for production.